Annotate calls, record on demand and support audio suppression with PCI compliance.
An adaptive call management solution.
As understanding and optimizing the customer journey becomes paramount, capturing additional information from agent and customer interactions – alongside conversational data itself – provides organizations with rich contextual information to drive actionable insights.
Through Red Box’s WorkStation Client, organizations can capture intricate details of an agent’s movement on screen to help establish process, tools, or knowledge-related blockers and enable agents to annotate calls with pre-set fields or free text.
Automated and manual suppression of sensitive payment information also maintains a focus on critical PCI compliance and customer data security.
Download our WorkStation Client Datasheet
A simple, intuitive user interface empowering your agents and supervisors to work more effectively and increase overall productivity.