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Download Now Travel & hospitality was among the hardest hit sectors during the pandemic. And while the industry has begun to recover, changes in traveler behavior and demand are forcing companies to rethink their customer experience—or risk...
Download Now Travel is back—but it doesn’t look the way it used to. New traveler behaviors, expectations and booking options are reshaping how travel and hospitality companies attract and retain loyal customers. To stand out in today’s crowded...
Download Now The mass movement of workers, sometimes called the Great Resignation, is continuing beyond the pandemic as people reevaluate their priorities and make changes in where to work, how, and for whom. While employees are quitting or retiring...
Download Now Even before the pandemic caused long wait times to reach an agent, there was growing consumer interest in using self-service to resolve questions and issues. Now, a Gartner survey conducted in 2021 shows that 71% of customers prefer to...
Learn how to use an AI and RPA powered Agent Assist to rescue the modern contact center that's drowning in...
Learn how to optimize outsourced customer service operations with next-generation conversational AI. Higher call volumes, more complex requests and overburdened employees are driving more BPOs toward digital transformation. But just what does that...
Don’t miss your chance to learn how to drive revenue and customer retention from key industry analysts and executives.
Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.