Want to improve your collections experience? Increase your debt recovery rates—and customer satisfaction—with AI and automation for collections. According to the IDE, 98% of fintech firms struggle with debt recovery. Banks, nonbank financial...
Better complaints management can drive serious ROI Build consumer trust and generate real value with AI-powered insights and analysis. According to the Consumer Financial Protection Bureau (CFPB), 94% of complaints filed with the agency were...
While conversational artificial intelligence (AI) and automation are ideal for optimizing the entire conversation, it’s important to realize that the agent’s effort isn’t over when the interaction ends. What happens after the call can be just...
Even before the pandemic caused long wait times to reach an agent, there was growing consumer interest in using self-service to resolve questions and issues. Now, a Gartner survey conducted in 2021 shows that 71% of customers prefer to resolve their...
Quick guide for health insurers For health insurers, the challenges presented by the pandemic exacerbated many of the industry’s pre-existing conditions around member satisfaction and escalating costs: Dissatisfied members Member satisfaction with...
Today’s leading business process outsourcers (BPOs) are getting more from their call center quality monitoring data. And they’re doing it with conversational AI and automation. What is call center monitoring and why does it matter? Call center...
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