The Conversational AI and Automation platform that unlocks the value of every enterprise conversation.
Creating a Better Collections Experience Download Now Download Now When customers miss payments, it’s up to collections departments and agencies to recover what is owed. This can be a stressful process for delinquent customers (often experiencing...
Conversational AI Drives Better Outcomes for Healthcare Revenue Cycle Management Download the article More Than Billing and Collecting Payment The Healthcare Financial Management Association (HFMA) defines the healthcare revenue cycle as “all...
The pandemic has expedited digital transformation and automation goals across organizations. Contact centers, the typical customer-facing channel, have hardly changed in decades. But change is in the air. Today AI and automation can help contact...
Automation is the new mantra and companies worldwide are looking to automate repetitive tasks to improve efficiency and productivity. However, automation has advantages beyond just eliminating manual repetitive tasks and can be used to drive...
Few industries are as closely regulated as healthcare. Service providers must comply with a constantly evolving list of privacy, financial and medical disclosure guidelines. Failure to comply, even in part, can result in serious monetary...
Target the root cause of turnover in outsourced service centers with technology that empowers. Employee turnover is a major pain point for business process outsourcers, with attrition rates often at 30% or higher. At the same time, BPO employees are...
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