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White Papers

  • White PapersAug 25, 20231 min read

    The secrets to maximizing your voice and AI strategy

    The secrets to maximizing your voice and AI strategy Download whitepaper The advanced capabilities of speech analytics and expanding use-cases are waking organizations up to the value held in their conversational data. However, established call...

  • White PapersMay 10, 20235 min read

    Improve IT Help Desk Performance and Efficiency With Conversational AI

    For many companies, the pandemic accelerated digital transformation virtually overnight. New ways of working required the rapid introduction of new technologies. Undertrained and physically isolated employees overwhelmed IT help desks for the...

  • White PapersApr 10, 202310 min read

    Banking on Great Conversations

    Keeping The Human Touch as Banking Becomes Digital The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers who were still digital holdouts into the same situation: learn how to shift banking activity...

  • White PapersNov 15, 20224 min read

    AI for Insurance: Transform CX, EX, & OPEX with Conversational AI

    Despite a reputation as a technology laggard, as a whole, the insurance industry is making impressive advances in remaking processes and experiences for the digital world. Spurred on by digital-first disruptors, traditional carriers are investing...

  • White PapersOct 20, 2022

    A Strategic Approach to Intelligent Automation in B2B Technology Support

    A Strategic Approach to Intelligent Automation in B2B Technology Support Download Now Support issues for technology products frequently require complex solutions that customers want solved quickly. There’s a lot at stake, because a customer...

  • White PapersAug 18, 20221 min read

    Creating a Better Collections Experience

    Creating a Better Collections Experience Download Now When customers miss payments, it’s up to collections departments and agencies to recover what is owed. This can be a stressful process for delinquent customers (often experiencing financial...