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Despite a reputation as a technology laggard, as a whole, the insurance industry is making impressive advances in remaking processes and experiences for the digital world. Spurred on by digital-first disruptors, traditional carriers are investing...
A Strategic Approach to Intelligent Automation in B2B Technology Support Download Now Support issues for technology products frequently require complex solutions that customers want solved quickly. There’s a lot at stake, because a customer...
Creating a Better Collections Experience Download Now Download Now When customers miss payments, it’s up to collections departments and agencies to recover what is owed. This can be a stressful process for delinquent customers (often experiencing...
Conversational AI Drives Better Outcomes for Healthcare Revenue Cycle Management Download the article More Than Billing and Collecting Payment The Healthcare Financial Management Association (HFMA) defines the healthcare revenue cycle as “all...
Automation is the new mantra and companies worldwide are looking to automate repetitive tasks to improve efficiency and productivity. However, automation has advantages beyond just eliminating manual repetitive tasks and can be used to drive...
Few industries are as closely regulated as healthcare. Service providers must comply with a constantly evolving list of privacy, financial and medical disclosure guidelines. Failure to comply, even in part, can result in serious monetary...
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