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One of the world’s largest telecommunications providers needed to streamline their operations without compromising their focus on delivering superior CX. To do so, it would need to reduce its average handle time (AHT), its number of repeat calls...
A Global Banking Major Improves CX and Sales Effectiveness with Uniphore’s U-Analyze A banking and financial services major with offices in five continents offers solutions across retail and investment banking. The organization wanted to improve...
Best practices in training temporary call center staff on-the-job using agent assist’s real-time process guidance...
Best practices on how to use Visual IVR to simplify the member experience for callers who need help with their insurance and benefits plans....
Best practices on how to automate order entry processes using robotic process automation, to cut training and improve contact center...
Best practices on how to automate order entry processes using robotic process automation, to cut training and improve contact center...
Don’t miss your chance to learn how to drive revenue and customer retention from key industry analysts and executives.
Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.