Boosting Healthcare Plan Enrollment and Operational Efficiency with Agent Guidance This award-winning and tech-enabled healthcare services company specializes in consumer communication and member retention for major healthcare payers and providers....
Increasing Medicare Member Engagement with Conversational AI Headquartered in Dallas, Texas, this BPO provides inbound and outbound communication services to businesses across a diverse range of industries including insurance, healthcare, telecom,...
PSCU Optimizes Contact Center Experience for Credit Union Members and Agents The largest credit union service organization in the United States needed to simplify how its contact center agents navigated the multiple banking systems—and their...
Leading Telecommunications Company Slashes After-Call work and Average Handle Time to Streamline CX Operations One of the world’s largest telecommunications providers needed to streamline their operations without compromising their focus on...
International Banking Group Automates Compliance and Gains Insight into Every Investor Conversation One of the world’s largest banking groups with a presence in more than 60 countries needed to significantly improve its monitoring of investor...
Hotel & Casino Leader Bets on CX to Vault to the Top of the Digital Betting Industry CHALLENGE Differentiate newest sportsbook offering in a crowded, established market With an average cost to acquire a monthly unique player (MUP) hovering...
Subscribe to our blog for the latest industry news, updates and more from Uniphore.
