PSCU Optimizes Contact Center Experience for Credit Union Customers and Agents The largest credit union service organization in the United States needed to simplify how its contact center agents navigated the multiple banking systems—and their...
Leading Telecommunications Company Slashes After-Call work and Average Handle Time to Streamline CX Operations One of the world’s largest telecommunications providers needed to streamline their operations without compromising their focus on...
International Banking Group Automates Compliance and Gains Insight into Every Investor Conversation One of the world’s largest banking groups with a presence in more than 60 countries needed to significantly improve its monitoring of investor...
Hotel & Casino Leader Bets on CX to Vault to the Top of the Digital Betting Industry CHALLENGE Differentiate newest sportsbook offering in a crowded, established market With an average cost to acquire a monthly unique player (MUP) hovering...
Best practices in training temporary call center staff on-the-job using agent assist’s real-time process guidance...
Best practices on how to use Visual IVR to simplify the member experience for callers who need help with their insurance and benefits plans....
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