Much of the success of an enterprise, a service provider in particular, depends on customer satisfaction. Field force automation is one of the ways of ensuring it. The goal is higher quality, more meaningful engagement, better information, better timing, and above all, a more proactive and responsive company culture. A recent study reports that a 5 percent improvement in customer retention could increase profits by as much as 85 percent. CIOs everywhere are trying to find innovative ways to enhance customer loyalty, increase revenue, and improve productivity. Consider the following scenarios:
“Operations team with 800 field agents incur a 40% productivity loss due to back & forth communications” – Leading BFSI Company
“Logistics division has built 1750+ strong field force across all major Tier I and Tier II cities – Merchandize returns effects up to 40% loss in margins” – Large eCommerce player
“Clearing & Forwarding Agent firms deploys field agents to engage with lakhs of farmers across 12 remote mandals – Time delays between CFAs, dealers, retailers and farmers lead to more than 15% revenue loss” – Major Chemicals & Fertilizers AgriBusiness
Needless to say, field agents have to be managed tightly to ensure higher productivity, reduced operational expenses and also improve customer experience. And this is precisely what, mForce, Uniphore’s mobile solution does. mForce is a feature rich software that integrates multilingual speech recognition and voice biometric capabilities with standard mobile data (GPRS) technology to help:
- Optimize the field agents delivery routes
- Automate delivery status and acknowledgement
- Simplify payment processing and receipts
- Receive customer feedback information
- Track field force in real-time
To know more, join our upcoming Webinar, “Field Force Automation – Tips & Tricks” (27th March; 3PM IST) and learn how to boost your field force productivity by 40%!
About Uniphore: Uniphore Technologies Inc is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.