The future of customer service is Conversational Service Automation
Get Ready for Conversational Service Automation!
Conversational Service Automation is the future of customer service. Conversational Service Automation gives customer service agents improved quality of agent conversation, automating agent tasks, automatic disposition capture and after call work. All with an underlying analytics and security layer.
Our platform includes Conversational Automation & Analytics, Conversational Assistant and Conversational Security that change the way enterprises engage their consumers, build loyalties and realize efficiencies.
Conversational Automation & Analytics to transform Customer Service
How may you discover key insights and understand the ‘Real-Intent’ of your customer in real time? How may you enhance quality, agent performance and automate workflow?Find Out More
Conversational Assistant to drive premium customer engagement
How may you have a conversation with your customer that is intelligent, highly personalized, in real time and human-like. And relentless, 24/7. Now imagine an extremely satisfied customer.Find Out More
TRUSTED AGENT TO PREVENT FRAUD & IDENTITY THEFT
How do you identify your work from home (WFH) agents using their own voice? How may you benefit from fast, frictionless agent authentication that redefines customer service experience?Find Out More
We believe that by employing this technology, we can better understand the interactions between our wealth management advisors and clients, to drive optimal customer outcomes and enhance regulatory control.
We have partnered with Uniphore to deliver innovative, conversational AI solutions to our clients. Uniphore’s solution is helping reduce costs and customer service advisors’ time by automating mandatory after-call tasks.
We are investing in voice technology, data science, and RPA to automate the traditional business processes. The voice bots are the partner integrated solution, where we have tied-up with a company named Uniphore.