Conversational Service Automation (CSA) Platform is the future of customer service. Leveraging Conversational AI, NLP and RPA, CSA optimizes customer-agent interactions increasing self-service rates, automating agent tasks including agent after call-work (ACW) and call disposition. All with an underlying analytics and security layer.
Our platform includes conversational self-service, agent security and co-pilot solutions, and interaction analytics.
Omnichannel AI-driven intelligent virtual assistant
Conversational Self-service: U-Self Serve
Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI.Learn More
Deliver frictionless agent verification to increase customer trust
Agent Security: U-Trust
Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue.Learn More
Drive agent efficiency and performance with AI and automation
Agent Co-Pilot: U-Assist
Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies.Learn More
100% Post-interaction analytics to reduce customer churn and deliver smarter quality management
Interaction Analytics: U-Analyze
Analytics and insights from 100% of interactions across all channels for agent quality management and customer experience. Improve business processes, get actionable insights into customer conversations, and deliver improved customer experience with Uniphore U-Analyze.Learn More
We believe that by employing this technology, we can better understand the interactions between our wealth management advisors and clients, to drive optimal customer outcomes and enhance regulatory control.
We have partnered with Uniphore to deliver innovative, conversational AI solutions to our clients. Uniphore’s solution is helping reduce costs and customer service advisors’ time by automating mandatory after-call tasks.
We are investing in voice technology, data science, and RPA to automate the traditional business processes. The voice bots are the partner integrated solution, where we have tied-up with a company named Uniphore.