CX in 2021 & Beyond: Delivering Next-Gen Customer Experiences at Scale

CX in 2021 & Beyond: Delivering Next-Gen Customer Experiences at Scale

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Vijai Shankar
Vice President
Uniphore

What are the key transformative initiatives that will shape tomorrow’s customer experiences? Research shows that enterprises are betting on automation and AI to lead the way. And those that have already implemented these key innovations are seeing big returns on their investments. From intelligent self-service to real-time agent assistance, many of the solutions available today are delivering next-gen results at scale—and the future looks even brighter.

In this webinar, Vijai Shankar, Vice President, Uniphore, discusses the importance of creating an AI backbone that leverages data from multiple sources to drive next-level CX. In this session, you’ll learn how a single, AI-powered platform can:

  • Drive improved self-service rates
  • Increase speed of resolution
  • Improve agent efficiency and performance
  • Eliminate repeat callers with automated promise management

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By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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