Did you know 94% of complaints consumers filed with the CFPB were initially raised with financial institutions? That’s thousands of missed opportunities to manage risks, glean insights and improve outcomes. What’s more: consumer complaints are one to two minutes longer than other calls.
What if your contact center could save your agents 50,000 minutes each month? By automatically capturing, logging, summarizing and categorizing complaints, you can save the equivalent cost of approximately 15 full-time employees.
In this webinar, you’ll learn:
Principal, Data Solutions @Uniphore
Pande joined Uniphore after 21 years with American Express, leading a global team of developers and data scientists tasked with improving customer experience at every single servicing touch point, leveraging signals from multiple listening posts. In his current role as Principal Data Solutions, he leads the development of Industry specific Solution Packs designed to reduce time to value while addressing specific customer needs.
CEO and Chief Research Officer @ Ventana Research
Mark Smith is the CEO and Chief Research Officer of Ventana Research and leads the firm’s global market agenda for business and technology. Mark is a digital technology enthusiast who loves the art and science of market research and advisory for educating and inspiring technology buyers and suppliers. With over 30 years of experience in the technology industry, Mark is a subject matter expert in enterprise software and innovation for digital business.
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.