When customers miss payments, it’s up to collections departments and agencies to recover what is owed. This can be a stressful process for delinquent customers (often experiencing financial hardship) and businesses trying to balance recovery with maintaining a positive customer relationship and brand reputation. The addition of debt collection regulations further complicates an already delicate interaction. How do businesses consistently deliver a positive, productive and compliant collections experience?
In this article, we’ll explore how AI and automation can help organizations across all industries: