Decoding human speech remains one of the biggest challenges for artificial intelligence. While some generalized automated speech recognition (ASR) systems can achieve high accuracy on certain data sets, they fare poorly on real world contact center data.
Only an ASR that is part of a conversational AI platform designed specifically for contact centers can deliver maximum business value within the shortest amount of time. Uniphore is leading the industry in harnessing the power of the human voice to transform the contact center and the customer experience.
This article will help you understand:
- How to benchmark ASR with real-life contact center data
- The need to optimize ASR beyond word-for-word accuracy
- Improving ASR outcome with machine learning techniques
