Accelerate resolution, improve effectiveness, drive employee and IT help desk job satisfaction
For many companies, the pandemic accelerated digital transformation virtually overnight. New ways of working required the rapid introduction of new technologies. Undertrained and physically isolated employees overwhelmed IT help desks for the support they needed to get connected and be productive. Help desk ticket volumes grew 35%, causing ticket backlogs, time to resolution, and support costs to grow. In the face of these pressures, employee (the help desk customer) satisfaction with help desk support dropped during the pandemic, from 83.3% to 74.7%. That’s why IT help desks should turn to conversational artificial intelligence (AI) to optimize the employee experience and help resolve issues more quickly to boost productivity and satisfaction.
Download this article to learn how conversational AI can:
- Drive a productive IT Help Desk Experience for Employees
- Reduce help desk overload
- Improve visibility into performance