Check out how AT&T and Priceline.com are using Agent Assist.
Cut 75% of agent onboarding time and eliminate 90% of errors to deliver WOW moments that boost NPS and agent satisfaction.
Real-time guidance steps in to provide not only the prescribed flow for the entire conversation with detailed call scripts, but also offers the ability to jump into sidebar discussions that help the agent understand the true needs of the customer, maximizing the chances for effective and efficient interactions customers love.
Listen to the conversation between the caller and the agent. Use advanced conversational AI to understand the key topics a customer talks about.
Automate tasks for the agent and guide them with next best actions.
Subject matter experts, agents, trainers, product managers, and supervisors can create guided workflows with clicks — not code — and publish them in real-time to your agents.
With full support for integrating with your applications, our rules engine, and built-in language translation, can dynamically change to perfect every customer interaction.
Why stop with guiding your agent and pointing them to a knowledge article, when you can go a few steps further and automate the task at hand?
Use RPA powered Agent Assistants to get the job done, once and for all.
It’s only human to make mistakes when dealing with so many disparate apps and processes. Track agents’ actions in real-time using RPA powered desktop automation bots.
Jump in to offer guidance. Prevent errors and boost the adoption of best practices.
According to Gartner, 17.8% of phone interactions handled in contact centers can be simplified and resolved more efficiently when the agent is able to digitally engage the caller while they are speaking to them on the phone.
Uniphore guides agents, so that they can direct customers to specific digital assets on the web, gather additional physical context about the customer’s needs through pictures or location coordinates shared through a smartphone, or something as simple as a digital signature to process interactions with the utmost trust and security.
As the pioneering provider of unified agent desktops, Uniphore can not only deliver a simplified agent experience with a unified desktop, but also deliver an AI powered sidekick for the agent desktop.
Agent Assist runs on Uniphore Interact, the only low code automation platform purpose-built for contact centers.
Trusted by contact centers in Fortune 500 enterprises, Uniphore packs the power of the best conversational AI, contact center RPA and next best action guidance in a single low-code contact center automation platform.
Guide Your Customers with Multiexperience.
* Contact Uniphore for details