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Choosing the Right Solution for Automating After-Call Work

Choosing the Right Solution for Automating After-Call Work

In a contact center, what happens after the customer interaction is as important as what happens during the interaction, if not more. Standard contact center after-call work (ACW) tasks include call categorization, call summarization, system update, and follow-up action for promises management. Automating ACW will drive efficiencies and agent performance, thus choosing the right solution is of utmost importance to companies.

This detailed buyer guide will help you build a compelling use case for ACW automation, its key elements, standard systems integration, solution scalability expectations, and the ROI benefits.

This Buyers Guide gives you a glimpse into:

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By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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