Presentations / 18.02.2019
Role of Speech Analytics in Transforming Contact Centers & BPOs
This presentation touches upon the evolution of Contact Centers from customer contact points to enhance channels of customer service that they are now. It describes how Speech Analytics reimagines not only the customer service aspect but also redefines the business outcomes of Contact Centers.
From the Newsroom
Presentations / 18.02.2019
The Importance of POC in Preparing for Speech Analytics Deployment
White Papers / 19.10.2017
The Evolution and Future of Contact Centre Technology
White Papers / 18.09.2017
Speech Analytics to Hear your "Voice of Customer"
White Papers / 06.02.2019