Virtual Assistants – Changing the service dynamics of the BFSI Sector

Changing customer preferences and increasing competition, have put a compelling case for the BFSI sector to embrace technology. This white paper will address the need for technological adoption, more specifically, that of Virtual or Digital Assistants and their growing relevance and utility.

This whitepaper covers the following topics among many.

• How virtual assistants are changing the CX landscape
• Benefits of voice-based virtual assistant for BFSI
• The role played by digital assistants in automation and centralization