Deliver effortless customer self-service across voice and digital channels.
Execute on your digital-first strategy with an intelligent virtual assistant that accelerates resolution and elevates the customer experience.
Work smarter, not harder with conversational AI and automation.
Empower customers to resolve issues through conversational self-service that’s always accessible and easy to use. U-Self Serve delivers 24/7 customer support while freeing up agents to focus on higher value work. It’s a win-win for everyone.
U-Self Serve - At a Glance
Navigate the self-service experience with voice and visual guidance.
Offer a visually guided path to resolution while engaging customers over voice. A multimodal, or cross-channel experience, reduces points of friction in the self-service journey for the most seamless customer experience possible.
Make knowledge discovery easier than ever.
Elevate customer service conversations with a knowledge bot that gives customers the right information at the right time. Uniphore’s knowledge AI extracts information from knowledge bases, web pages, documents, and more to provide customers with accurate, contextual responses just like your most seasoned agent.
Design once, deploy everywhere.
With Uniphore’s unified conversation designer, you can design conversation flows once and deploy across voice, chat, and text. The same call flows and business logic can also be used in the U-Assist real-time agent guidance solution to ensure a consistent customer experience across channels.
Complete tasks with intelligent automation.
With RPA capabilities built into U-Self Serve, your intelligent virtual assistant can trigger the completion of tasks and backend processes for end-to-end automation that’s truly hassle-free.
Intelligently route calls to agents when needed.
Automatically authenticate customers, gather necessary information related to their issue, and transfer the conversation with full context, enabling agents to spend more time solving problems and less time on humdrum work.
Voice and Visual Guidance
While engaging customers in a voice conversation, offer a visually guided path to resolution. Voice and visual guidance eliminates points of friction in the self-service journey for the most seamless customer experience possible.
Elevate customer conversations with AI-powered intelligence. Semantic understanding and knowledge extraction capabilities provide customers with accurate, contextual responses just like your most seasoned agent.
Unified Conversation Designer
Design call flows once and deploy across voice, chat, and text. The same call flows and business logic can be used in the U-Assist real-time agent guidance solution to ensure a consistent customer experience across channels.
Robotic Process Automation
Automate backend processes using native RPA capabilities to complete customer requests without human assistance.
Intelligent Call Routing
Use sentiment and tonal analysis to detect when conversations should escalate to a live agent. Transfer calls with full context.