U-Self Serve

Hear more than words with conversational AI that doesn’t miss a thing.

Deliver personalized service across channels and languages.

If you deliver a frictionless experience for both agents and customers, you’ll improve brand satisfaction, increase productivity, cut costs, and unlock new revenue opportunities through personalized recommendations.

Give customers the answers they need with an AI-driven multimodal Intelligent Virtual Assistant.

Enhance the customer experience with conversational AI.

Conversational AI engages customers in multiple languages with response and intent prediction, and autonomous self-learning improves conversational efficacy over time. Resolve calls faster while lowering costs by increasing self-service rates and deflecting calls from higher cost channels. Reduce friction in self-service journeys blending voice and digital channels with a multimodal, visual IVR.

Empower agents with a smarter hand-off. ​

Lower average handling time (AHT) and increase first call resolution (FCR) with intelligent routing.  U-Self Serve  intelligently recognizes intent and routes the call to the best live agent to support the customer query. Transfer calls from self-service to agent assistance with full context so the conversation remains seamless across channels.

Use proactive messaging to uncover new sales opportunities.

Increase upsell rates with proactive conversations and personalized recommendations. Track the customer journey across channels to deliver an improved customer experience and eliminate lost revenue opportunities.

Deliver frictionless experiences with
U-Self Serve.

This isn't your average chatbot.

When it comes to self-service adoption, one size doesn’t fit all. Available across the IVR, web, and mobile, learn why some companies abandon self-service while the rest are successful using advanced real-time reporting and analytics. Seamlessly blend voice and digital channels with a multimodal visual IVR to reduce friction and improve CX. Run experiments rapidly using our low-code platform and continuously improve your self-service KPIs. Learn how to boost NPS by 5 to 50 points.

See U-Self Serve
in action.

Drive better results from every conversation.

 
15%

increase in self-service resolution

20%

reduction in agent call volumes

20%

reduction in average handling time

Our Featured Customers

Some of the world’s largest companies rely on us to automate and optimize the conversation.

Frost & Sullivan Recognizes Uniphore as Innovation Leader
in Conversational Automation

Ready to transform your
customer experience?