Woes of Last Mile Delivery

The world's largest online retailer, Amazon.com, was quick to realize that the value was shifting from "what" was delivered to "how" it was delivered - Kiva Robots, AmazonFresh and futuristic drone delivery are all part of solving the woes of last mile delivery.  While the $62 billion retail giant keeps innovating, our Indian online retailers like Flipkart.com, Yebhi.com, Myntra.com, HomeShop 18, eBay.in and Jabong.com have their own set of unique battles to fight. 377Read more »

How technology can solve the major challenges in Microfinance

Last week, experts, policy makers, practitioners, researchers and journalists gathered together for the two-day Microfinance India Summit in Delhi. There were a plethora of sessions covering a wide variety of topics, specifically the key constraints limiting the sector’s growth and expansion. Two key areas emerged as challenges: 1. Effective on April 1st 2014, margin caps may not exceed 10% for large MFIs and 12% for others. In the medium term, this is expected to put significant pressure on MFIs to reduce operational costs. 2. India is one of the world’s least financially aware…Read more »

Why Indian Enterprises Prioritize Software Spending

Despite challenging economic conditions, the enterprise software market in India is projected to reach $3.92 billion in 2013, a 13.9% growth over 2012 revenue of $3.45 billion. Indeed, in 2013, India will be the fourth largest enterprise software market in Asia/Pacific. Gartner, a global technology analyst firm, attributes this growth to the following trends: “Growing maturity of Indian users is an important driver for overall growth. Compounding the demand is the ongoing tendency for greater customer services along with the continued drive for IT cost savings, as well as the incorporation of emerging…Read more »

How Enterprise Mobility can Transform Agribusiness

As enterprise mobility becomes increasingly mainstream, we often hear case studies about its impact in banking, insurance, retail, and manufacturing. However, in countries like India, where 70% of the country are involved in the agriculture industry, it is critical that these industries also be disrupted with innovation. These solutions will vary in functionality and platform from mainstream mobility solutions, as this industry and its stakeholder primarily use basic feature phones, and speak a variety of local languages. Nevertheless, huge benefit can be gleaned from these solutions when done appropriately. 349Read more »

From Audio to Action: Demystifying Speech Recognition

As speech recognition starts to live up to its promise, more and more businesses are exploring how they can apply this technology to their operations. One of the first questions we always get is, “How does the technology work?” Therefore, below we have described the process of how exactly audio streaming can be understood, converted to text, and applied to automate and enhance communication. Enjoy! --- The first step of speech recognition is turning a continuous audio stream into the basic sounds of the language, which are called phonemes.  Every language has different sounds,…Read more »

Enterprise Mobility Case Study: IBM

Over the course of three years, IBM piloted mobile access with different devices and operating systems, adding new entries like tablets as the market produced them. IBM collaboration software became an integral part of the solution. By 2011, wide-scale production deployment was under way, with mobility viewed as a core infrastructure service and in excess of 100,000 smartphone and tablet users with access to the IBM corporate network. Today, the program covers 120,000 mobile users, including 80,000 personally owned devices, and continues to expand. 344Read more »

How to create a Secure and Flexible Workplace in the Mobile Era

A recent Gartner report concluded that “the rise of ‘bring your own device’ programs is the single most radical shift in the economics of client computing for business since PCs invaded the workplace.” While it may be tempting to ban the use of personally owned devices in the enterprise as a result of the added support and security complexities, corporate policies that take a hard line may simply not be enforceable. Corporate smartphone and tablet users may circumvent corporate policy, putting the enterprise at greater risk. In addition, not embracing BYOD can also…Read more »

The Hockey Stick Effect of Enterprise Mobility on Customer Onboarding

The customer lifecycle can be divided into four functional areas – acquire, optimize, retain, and retire. Nearly 75% of all cross-sell opportunities occur within the first 90 days of a customer engaging with your institution – an indication of the extent to which the initial customer engagement and onboarding process is critical for your business in terms of prospective cross sell/up sell opportunities and overall customer satisfaction. A robust onboarding approach – including initial enrollment through relevant data collection, constant customer engagement and predefined onboarding metrics – can go a long way in…Read more »

An Insider’s Perspective on the Changing Landscape of Mobility

Ken Dulaney is a vice president and distinguished analyst in Gartner Research, where his research areas include smartphones, tablet computers, notebook computers, industrial handhelds, wireless communications, mobile software and device management strategies. Mr. Dulaney is also the lead analyst for Intel. He has been recognized by Adweek magazine as one of the top 20 technology industry analysts. In this interview with TCS Global Consulting, Mr. Dulaney offers insights on mobility’s impact on the workplace and the future of mobility. Below are the highlights of the interview. On Adoption in the Enterprise One of…Read more »

How Insurance Companies can Use Mobility to Solve Cost and Security Challenges

Over the last 10 years, the value of the Indian insurance industry has grown at a compounded annual growth rate of around 20%. Nevertheless, today, there are several issues inhibiting the continued expansion of the sector. One major concern is the high cost of onboarding and serving customers across the nation, given infrastructure deficiencies and linguistic complexities. Furthermore, fraud is on the rise, causing Indian insurance companies a collective loss of Rs 30,000 crore in 2012. In order to tackle the challenge of customer interaction across the country, most insurance companies have built a large nation-wide…Read more »