Executive Survey on Speech Analytics: Two Third of Companies Saw ROI within a Year

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services. This study, commissioned by Uniphore, documents critical data points in the perceived value of Speech Analytics and its impact on contact center operations, compliance and regulation, workforce optimization, customer experience and delivering a return on investment. ROI justifies Spending on Speech Analytics Respondents cutting across regions have been buoyant about realizing ROI as expected. This is evident from the findings…Read more »

This is How Speech Recognition Can Help Save Dollars for Companies

According to a recently conducted survey, 57% companies said they expect speech analytics as a technology to increase sales and collections. This is expected due to the greater volume of data mined from calls, which will allow the organization to implement automation to some degree. They can also discover opportunities and identify the shortcomings in customer service, and then respond quickly to market needs. Why cost matters so much Customer service is a vital part of consumer businesses like Finance, Manufacturing, and Sales. But for millions of callers, even hundreds of thousands of…Read more »

Meet Raj – Director, Product Management

Uniphore Software Systems, a leading software-based solutions provider in the Speech Recognition space consists of numerous teams operating across Chennai, Bengaluru, and Singapore. Let’s hear from Raj, as he talks us through what it’s like to be leading the Product Management team. Raj Jayaraman, Director – Product Management, heads the product management function, and as well lead the technology alliances and partnerships for Uniphore. Raj has over 22 years of IT industry experience, including a 6-year stint in the Silicon Valley the USA and, has 2 patents to his credit in the areas of embedded data…Read more »

NASSCOM Recognizes Uniphore in the ‘League of 10′ Companies in 2017

Chennai, December 12, 2017: Uniphore Software Systems today announced that it has made it to the 'League of 10' by NASSCOM as part of ‘NASSCOM Emerge 50 2017 Awards’. This award is part of marathon search for India’s most innovative top 50 emerging software product companies. Uniphore won in the category of Cloud and Big Data/Analytics, Mobility.  Uniphore presented its flagship product ‘auMina’, to a panel of a jury that rated and ranked the company among the ‘League of 10 companies’ of the year. auMina is a speech analytics solution that mines speech…Read more »

Trends Affecting Global Acceptance of Speech Recognition Products

Speech Recognition technology is a disruptive trendsetter in retail, finance and other consumer-based industries. Internationally, the market for the technology is estimated to grow up to 1.6 billion by 2020 according to Markets and Markets. Versatility of Speech Analytics As it is relatively easier for machines to gain awareness on and decipher between hundreds of languages, Speech Recognition technology is playing a key role in multinational companies. This extends beyond consumers and everyday shoppers. In India, for example, where its massive agriculture industry is still in need of a modern setup, speech analytics…Read more »

All About John Chamber’s Investment in Uniphore

The past week was momentous for Uniphore. John Chambers (Executive Chairman, Cisco) joined us as the “Chief Guru” through his investment in our company. The day started with a series of media interviews followed by the networking lunch with John Chambers. This saw participation from leading executives and technologists from the Indian corporate world.  John also took time out to interact with Uniphore’s leadership team. Here is the story as it unfolded.  Read more »

John Chambers, Chairman of USISPF and Executive Chairman of Cisco, to be Uniphore’s Chief Guru

John Chambers has picked up 10% stake in Uniphore Software Systems Investment part of Series B funding raised by Uniphore Software Systems Existing investors, including IDG and IIFL participate in the new round   New Delhi, India – November 30, 2017 – Uniphore Software Systems, leading software product vendor in the speech analytics and virtual assistant verticals today announced that it has successfully closed its Series B round of funding. The series saw participation from most existing investors including IDG Ventures who led the previous round. The highlight of the Series B round…Read more »

Executive Survey: C-level Executives in India share their Speech Analytics deployment experience

In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services. This study, commissioned by Uniphore, documents critical data points in the perceived value of Speech Analytics and its impact on contact center operations, compliance and regulation, workforce optimization, customer experience and delivering a return on investment. Speech Analytics has been breaking new grounds across geographies. This is evident from the two of the most significant “Key Findings” from the survey.…Read more »

These 5 Best Practices Can Take Your Customer Service Automation to The Next Level

The customer is always right. How many times have we heard that! Various advancements in technology over the years have seen customer-service interactions get transformed majorly and reach heights that were never attained before. Companies are always on the lookout for ways to add conversational interfaces to static self-service content and the demands of customers are on the rise. Let us have a look at some of the ways in which customer-service automation can be taken to the next level. Establishing the right channels It is necessary to remember and understand the lifestyles…Read more »

Rewards & Recognition – Q2 FY 2017-18

Uniphore recently celebrated Rewards and Recognition program for the second quarter of 2017-18 across its offices. The R & R program is a quarterly affair where outstanding employees and teams are recognized for their relentless efforts across various aspects of business operations. Uniphoreans gathered together for the R & R ceremony in Chennai & Bengaluru.  During the gathering, we celebrated the arduous work of employees by rewarding them. Below are a few glimpses of the event. For pictures and updates, follow us on Instagram Uniphore is hiring across functions in multiple locations. Visit our Careers Section to learn about…Read more »