Customer Contact Week, the world’s largest customer contact event series, descends on San Antonio, TX (January 30 – February 1, 2023), brimming with cutting-edge content from an unmatched collection of top executives and business leaders in the customer contact & CX profession.
CCW connects you face-to-face with the brightest stars in the customer contact constellation – folks like you who have re-emerged resilient and ready for what’s next. Seize this opportunity to explore the latest technology and workforce management developments, explore emerging issues, and learn from experts who understand what the future holds for customer contact and CX.
Grand Hyatt San Antonio River Walk celebrates the history and charm of the Alamo City with a welcoming spirit and an elegant style. Experience the River Walk in the heart of downtown San Antonio, and enjoy top restaurants, museums, and must-visit sites, all within walking distance.
Dine with Us
Ruth’s Chris Steak House
January 31, 7:00 – 9:00pm
Located inside the Grand Hyatt San Antonio River Walk
Limited space available. Register soon via the form below!
Meet with us!
Come visit us at booth 414 and see live demos!
Go Deep with Us
Vice President Product & Growth Marketing
Jay Spears, PSM
Vice President Information Technology
Historically, contact centers have been viewed as a cost center with most of the technological investments focused on deflecting calls from agents to self-service solutions such as IVR and chatbots to primarily reduce costs rather than improving the overall customer experience. However, CX is increasingly recognized as a critical differentiator by consumers. Companies that are growing their business are three times more likely to view CX as a primary differentiator and 50.6% more likely to have customers at a promoter level. In addition, digitization and automation are now fundamental to the operational elements of CX and it’s critical to get them right, but customers still want the option of human interactions with nearly 70% of consumers prefer to contact businesses by phone when seeking help with an expensive or complicated purchase decision
Join this session to learn more on how:
- Effective CX strategies nurture consumers from digital to human-led engagement
- Tech can deliver what customers want – wherever their journey starts and however it progresses.
- Investments in conversational AI and automation can be leveraged across all customer and employee touchpoints.