Travel & hospitality was among the hardest hit sectors during the pandemic. And while the industry has begun to recover, changes in traveler behavior and demand are forcing companies to rethink their customer experience—or risk losing market share. To regain the trust and loyalty of travel customers, businesses must adapt to the new realities of today, including:
- Ongoing labor shortages
- High employee attrition rates
- Customer dissatisfaction
- High complexity of transactions
- Changing traveler behavior