Conversational Analytics to transform Customer Service

CONVERSATIONAL ANALYTICS FOR INTELLIGENT INSIGHTS

auMina™

Gain intelligent and actionable insights with auMina™ Conversational Analytics. Understand the voice of your customers (VoC) to deliver superior customer service experience.

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auMina™

CONVERSATIONAL ANALYTICS FOR PERFORMANCE EXCELLENCE

auMina QSense™

Enhance performance of your contact center agents by simplifying the usual conundrum of manual processes with a smarter approach to auditing calls and monitoring quality.

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auMina QSense™

REAL-TIME INTENT DETECTION AND AUTOMATION

auMina™ Real-Intent™

Uncover the real-intent of your customers with real-time conversational analytics. Enable contact center agents to be their best by delivering real-time alerts, and automating call summarization and after-call work.

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auMina™ Real-Intent™

Business Value

auMina™ combines the power of AI and NLP to uncover real insights from customer conversations, empowering organizations to deliver personalized customer service experiences

Gain Intelligent Insights
Discover Customer Real-Intent
Assist Agents Real-time
Transform Performance Management
Automate Agent Tasks
Deliver Superior Customer Service

Other Conversational AI Products from Uniphore

Achieve your business outcomes with our easy-to-integrate suite of Conversational AI solutions that can enhance the customer service engagement journey across channels and conversation modes