• BlogsSep 22, 20214 min read

    8 Essential Capabilities You Need for Interaction Analytics

    Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. AI-powered interaction analytics gives you real-time...

  • BlogsJun 17, 20214 min read

    How Sentiment Analysis Can Improve Customer Experience

    By: Kim West, Director of Product Marketing, Uniphore The growth of social media and review sites has led to consumers increasingly sharing their perception of brands and criticism of products and services via various online channels. Therefore,...

  • BlogsMar 19, 20213 min read

    Why Innovation is Key to Customer Service Success

    The dynamics of what constitutes great customer service is fast-changing. The pandemic expedited digital transformation by nearly half a decade, and customer service is not impervious to this change. Innovation in customer service is a hot topic...

  • BlogsMar 12, 20213 min read

    How Contact Center Agents Reaffirmed Human Bonds During the Pandemic

    2020 started like any other New Year. The excitement of what lay in store and all the usual fanfare associated with a New Year was palpable. But by around March, it became evident that 2020 would be like no other year in almost a hundred years. The...

  • BlogsFeb 16, 20212 min read

    Humanizing the Customer Experience for Better Results

    The modern customer is short of time, is always multitasking, and wants a quick solution to queries. The Internet has not only made the customers more demanding, but it has truly empowered them. It is incumbent upon brands to provide a seamless...

  • BlogsFeb 12, 20212 min read

    Customer Interaction Analytics Drive Contact Centers Forward

    As brands discover newer channels to communicate, conduct business, and connect with customers in a post-pandemic world, there is a deluge of customer data generated at breakneck speeds. Consider a customer support contact center receiving thousands...

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