Omnichannel post-interaction analytics and actionable insights from 100% of interactions

U-Analyze(formerly auMina)

Delve into large volumes of recorded customer interactions across phone, email and text to extract actionable insights with Uniphore’s U-Analyze. Automate quality management and drive compliance to improve agent performance and increase ROI. Uncover real actionable insights from every customer interaction to reduce customer churn. Leverage AI to optimize customer conversations discovering patterns in customer conversations, topic spotting and more.