Automate after-call work summaries and call dispositions.
Drive improved efficiencies and agent performance with AI and automation
U-Assist(formerly auMina Real-Intent)
Automate after-call work (ACW) summaries and call dispositions with Uniphore U-Assist. Reduce time spent on ACW to under a minute, thus lowering average handle time (AHT). Deliver increased accuracy in call notation and disposition to deliver more granular results on why customers call and how best to handle those calls. Leverage AI and automation to deliver a more conversational experience to customers, thus improving customer satisfaction (CSAT) and net promoter score (NPS).
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Business Benefits
Reduce time spent on ACW to under a minute, improve call notation and categorization accuracies by up to 80% and lower average handle times (AHT) by up to 20%.
Insights
White Papers / 30.10.2020
Reduce ACW and AHT with Conversational AI and Automation
White Papers / 20.08.2020
Improve CX with Conversational Service Automation
Infographics / 30.10.2020
After-call Work (ACW) Automation Benefits
Videos / 02.04.2019
Your Voice is Your Power | Umesh Sachdev | TEDxChennai
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