Automate after-call work summaries and call dispositions.

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Drive improved efficiencies and agent performance with AI and automation

U-Assist(formerly auMina Real-Intent)

Automate after-call work (ACW) summaries and call dispositions with Uniphore U-Assist. Reduce time spent on ACW to under a minute, thus lowering average handle time (AHT). Deliver increased accuracy in call notation and disposition to deliver more granular results on why customers call and how best to handle those calls. Leverage AI and automation to deliver a more conversational experience to customers, thus improving customer satisfaction (CSAT) and net promoter score (NPS).

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Business Benefits

Reduce time spent on ACW to under a minute, improve call notation and categorization accuracies by up to 80% and lower average handle times (AHT) by up to 20%.

Reduce AHT and call waiting times
Eliminate errors and improve efficiencies
Improve CSAT and NPS metrics
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Insights

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Reduce ACW and AHT with Conversational AI and Automation

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Improve CX with Conversational Service Automation

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After-call Work (ACW) Automation Benefits
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