Generate actionable business insights by applying AI and natural language processing (NLP) engines to customer conversations. Surface trends and topics driving customer calls that shape strategic planning and operational improvements. Audit calls to uncover friction points and improve agent performance and compliance.
Transform the customer experience with analysis of 100% of conversations including voice, email, and text. Increase sales effectiveness with omnichannel support and an integrated view of all conversations to discover intent and sentiment.
Monitor all of your calls for seamless agent quality evaluation and management. Advance agent performance with on-the-job training tools and a self-learning dashboard. Easily automate auditing and integrate external data with standard APIs.
reduction in time spent analyzing calls for compliance
reduction in compliance issues
reduction in human QA with automation
Don’t miss your chance to learn how to drive revenue and customer retention from key industry analysts and executives.
Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.