U-Assist

Enable human connection and conversation while boosting agent productivity.

Happy contact center agent providing customer service

Get more out of every call, faster.

Reduce the costly time agents spend on manual after-call work (ACW) by automating call summaries and categorization. Get in-call alerts and personalize every customer experience with real-time speech transcription and AI that predicts sentiment and intent.

Improve agent productivity and efficiency with AI and automation.

Guide agents in real-time with in-call alerts and next-best action.

U-Assist transcribes calls to lower average handling time (AHT) and call waiting time. After-call work can be reduced to less than a minute. Create multi-level and customizable call categorization for actionable insights and improved accuracies.

Transform the customer experience with next-best action and in-call agent guidance.

Natural language processing (NLP) works together with AI to better predict customer intent in real time. Deliver next-best action agent guidance. Reduce customer churn and increase sales effectiveness with better first contact resolution (FCR).  

Reduce after-call work with on-demand summaries.

Save costly agent time with in-call summarization that reduces both after-call work (ACW) and call waiting times. Empower agents with the ability to generate summaries for multiple issues addressed during the call.

Deliver frictionless experiences with U-Assist

See U-Assist
in action.

Drive better results from every conversation.

50%
reduction in agent onboarding time
80%

improvement in call notation accuracy

40%
lower average handling times

Our Featured Customers

Some of the world’s largest companies rely on us for assistance.

Reduce ACW and AHT with Conversational AI and Automation

Ready to boost your service agent
productivity? Then let’s talk.