Enable human connection and conversation while boosting agent productivity.
Get more out of every call, faster.
Reduce the costly time agents spend on manual after-call work (ACW) by automating call summaries and categorization. Get in-call alerts and personalize every customer experience with real-time speech transcription and AI that predicts sentiment and intent.
Improve agent productivity and efficiency with AI and automation.
Guide agents in real-time with in-call alerts and next-best action.
U-Assist transcribes calls to lower average handling time (AHT) and call waiting time. After-call work can be reduced to less than a minute. Create multi-level and customizable call categorization for actionable insights and improved accuracies.
Transform the customer experience with next-best action and in-call agent guidance.
Natural language processing (NLP) works together with AI to better predict customer intent in real time. Deliver next-best action agent guidance. Reduce customer churn and increase sales effectiveness with better first contact resolution (FCR).
Reduce after-call work with on-demand summaries.
Save costly agent time with in-call summarization that reduces both after-call work (ACW) and call waiting times. Empower agents with the ability to generate summaries for multiple issues addressed during the call.
Deliver frictionless experiences with U-Assist
See U-Assist
in action.
Drive better results from every conversation.
50%
reduction in agent onboarding time80%
improvement in call notation accuracy
40%
lower average handling times
Our Featured Customers
Some of the world’s largest companies rely on us for assistance.
