Reduce the costly time agents spend on manual after-call work (ACW) by automating call summaries and categorization. Get in-call alerts and personalize every customer experience with real-time speech transcription and AI that predicts sentiment and intent.
U-Assist transcribes calls to lower average handling time (AHT) and call waiting time. After-call work can be reduced to less than a minute. Create multi-level and customizable call categorization for actionable insights and improved accuracies.
Natural language processing (NLP) works together with AI to better predict customer intent in real time. Deliver next-best action agent guidance. Reduce customer churn and increase sales effectiveness with better first contact resolution (FCR).
Save costly agent time with in-call summarization that reduces both after-call work (ACW) and call waiting times. Empower agents with the ability to generate summaries for multiple issues addressed during the call.
improvement in call notation accuracy
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