Conversational Service Automation: The $350 Billion Industry That Will Surprise Everyone with Its Next Move

Conversational Service Automation: The $350 Billion Industry That Will Surprise Everyone with Its Next Move

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People are increasingly looking to customer service to solve complex problems quickly, on a multitude of platforms — and the brands that can find a way to do all of those things will build long-term affinity with their clients. Umesh Sachdev talks about how companies can achieve success by keeping customers around with proactive customer service.

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