Case Studies / 01.04.2019

Consumer finance market leader in Vietnam increases collections and sales efficiency with Uniphore’s auMina™

A market leader in the consumer finance sector in Vietnam serving 10 million customers wanted to monitor every customer-agent-call interaction to optimize the efficiency at its contact center.

Download the case study to find out how Uniphore’s auMina™ – conversational analytics solution enabled the company to understand customers’ intent and assess their agents’ performance.