57% Companies Expect Speech Analytics to Increase Sales and Collections

57% Companies Expect Speech Analytics to Increase Sales and Collections

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Key Findings

  • 57% for “Increasing Sales and Collections” and “Compliance with Laws and Regulations”
  • 50% of companies cite “discovering the root cause of customer experience failures” as the reason for deploying Speech Analytics Technology
  • Of 500 respondents, 69% see ROI in 12 months of deploying Speech Analytics
  • 53% have deployed Speech Analytics for ‘Workforce Optimization’
  • And 49% for “Quick identification of customer intent” besides gleaning business insights (17%), i.e. building better marketing programs, product development and amplifying business operations

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