57% Companies Expect Speech Analytics to Increase Sales and Collections

Key Findings

• 57% for “Increasing Sales and Collections” and “Compliance with Laws and Regulations”
• 50% of companies cite “discovering the root cause of customer experience failures” as the reason for deploying Speech Analytics Technology
• Of 500 respondents, 69% see ROI in 12 months of deploying Speech Analytics
• 53% have deployed Speech Analytics for ‘Workforce Optimization’
• And 49% for “Quick identification of customer intent” besides gleaning business insights (17%), i.e. building better marketing programs, product development and amplifying business operations