The pandemic has redefined the way banks interact with customers. With customers preferring to conduct business remotely, our Conversational Service Automation (CSA) solutions have helped retail banks to focus on customer-centric services across the entire conversational journey. AI in retail banking can help bridge human and machine operations seamlessly, resulting in better conversational experience for both customers and agents. Retail banking AI solutions have proven to streamline operations, reduce costs and improve overall productivity, enabling banks to overcome immediate challenges and chart a strong roadmap to the future.
This whitepaper offers a glimpse into:
- Improving the entire conversational journey – self-service, human-to-human and after call
- Enabling frictionless, customer-centric experiences
- Transforming end-to-end customer journey with Conversational Service Automation