In this “Vendors That Matter” report, Opus Research features Uniphore and its enterprise conversational automation solutions that combine AI, RPA, and front-office automation tools and capabilities as an innovative company that is making a significant business impact. It outlines how Uniphore’s combination of real-time analytics, process automation, and biometrics define a new category of microservices.
In this report, you will learn more about:
- Uniphore’s product portfolio and its capabilities
- Industry trends in customer service and the challenges currently facing organizations
- The potential market impact of Conversational Service Automation (CSA) as many enterprise organizations undergo a major shift in how they approach customer service