Speakers



Dan Miller
Lead Analyst & Founder






Scott Baker
Senior
Analyst






Subreina Thelwell
Director Customer Success






Stuart Ferguson
VP Sales, Service providers



Main Topics
- Addressing the top challenges in Telecom call centers
- Empowering agents and improving the customer experience through conversational intelligence
- Techniques to decrease average handle time and after-call work
- How to analyze and quantify ROI and customer experience for Telecom call center solutions
- Customer use case, how companies leverage Uniphore’s U-Assist Aftercall Max