Webinar / 15.09.2020

5 Things to Get Right for Today’s Contact Centers

In this webinar we will outline 5 moves to make now that will make a significant difference so your organization can:

  • Efficiently triage incoming calls to reduce agent call load
  • Decrease hold time & save costs with increased first call resolution
  • Monitor, manage & support quality & compliance for agents working from home
  • Train & on-board new agents to handle increasing demand
  • Deploy an effective AI driven self service strategy to manage peaking call volumes