Customer service organizations today are looking to actively monitor and analyze their customer-agent interactions to ensure better efficiency in the contact centers. However quality assurance is tough to implement manually when your contact center receives large call volumes. That is where Artificial Intelligence, Intelligent Automation, and Robotic Processes come into the picture.
Watch this on-demand webinar to hear Jafar H Syed, Uniphore, share his insights on ‘Improving Quality Assurance in the Contact Center with Artificial Intelligence’, at the Intelligent Automation and Robotic Processes 2021.
In this session, you will learn how AI and automation help contact centers:
– Understand the customer’s real intent and needs
– Optimize the conversation with NLP and RPA
– Provide fast and efficient self-service options
– Improve productivity with intelligent automation