The Power of Self-Serve:
Consistently high call volumes and long wait times for frustrated customers create an overwhelming and stressful experience for your agents. Current self-service efforts often fall short, forcing customers to start over in a new channel and forcing agents to start from scratch to resolve the issue.
Our insightful webinar to discover the transformative potential of AI with intelligent virtual assistants in elevating both Customer Experience (CX) and Employee Experience (EX). In this engaging session, we’ll unveil the strategies and technologies that can revolutionize your business. Here are three key takeaways you can expect:
Principal Analyst & Director at CEI, CCW Digital
Brian Cantor is the Managing Director of Customer Management Practice’s Digital division. Driven by a passion for helping brands better empower their employees and more meaningfully connect with customers, Brian oversees research, product development, editorial vision, and commercial strategy for properties like CCW Digital and Customer Engagement Insider. Reaching a community of almost 200,000, these digital properties offer industry-leading commentary, research reports, and virtual event sessions.
Associate Director of Customer Service, Pair Eyewear
Emily Stubbs is the Associate Director of Customer Service at customizable glasses brand Pair Eyewear. Since 2020 she has helped grow the brand's customer experience team from just five representatives to 150 agents, implementing a tech stack that has improved Pair Eyewear's SLAs, customer interactions, and allowed the company's leadership to thrive and grow in the process.
Director, Product Marketing, Uniphore
Kimberlee leads a team helping to bridge the gap between humans and machines using voice, AI, and automation to ensure that every voice, on every call, is truly heard. With over 10 years of experience in B2B and B2C marketing, Kimberlee has a deep understanding of the importance of customer service and shares practical guidance on how companies can use technology to prioritize both customer and employee experience.